When the foundation is laid by digitizing content and processes internally, organizations can answer the demand by customers and other external stakeholders to actively participate together. Collaboration with the outside world is perfectly possible, but requires every participant to feel secure, enabled and supported by underlying technology.

Making the right choices is critical for adoption and success.

Getting the most out of collaboration start with answering the question “Why?”. Since there are tons of options available, it is important to define where a solution is needed and what the outcome should be.

Some examples of collaboration projects are; sharing large files securely and with encryption, creating project groups with the appropriate authorizations for both internal and external participants and making knowledge management available in an extranet or a public environment.

Organizations want to keep track of their information, especially the confidential things. With that in mind, you need to have clarity and certainty about where your documents are being saved and what scope there might be for those documents to be backed up.

What’s more, your knowledge needs to be guarded, including when an employee leaves you. Important as it is to meet your employees’ expectations, your information strategy must not be allowed to go unobserved in the process.